Frequently Asked Questions
Will this change my current local or long distance phone service?
No. Your current phone services stay exactly the same.
Is there an Activation or Setup Fee?
Yes. While other companies charge $20-$50 to activate or set up,
we thought it important to make the service as low priced as possible.
The one-time activation fee for GenieVOX is $10.00
What happens after the $1.00 (30 day) Trial?
Nothing changes with your service. You will be charged the corresponding
one-time activation fee in the amount of $10.00 and your first monthly
fee in the amount of $4.95 and $5.00 for prepaid calling time, (total
$19.95). Outbound telephone calls nationwide and to Canada are a
flat rate of four cents ($0.04) per minute. There are no hidden
costs or gimmicks. You can cancel the service anytime you want without
any penalty. You only get charged for telephone calls when you are
using the system.
When is my Monthly Fee charged?
A: GenieVOX Monthly Fees will be charged on the same day of the
month that you activated service, or the 28th of the month, whichever
is earlier. So, for example, if you activated your GenieVOX on the
15th, your billing date would be the 15th of each month, and if
you activated on the 30th, your billing date would be the 28th of
How do I pay for my telephone calls?
On activation you will have a prepaid calling time account established
(Genie Balance) with bonus calling time of 25 minutes ($1) as well
as the $5 calling time (125 minutes) which was included in your
sign up charges. If you use any of the outbound and inbound telephone
calls you will be charged four per minute ($0.04), the per minute
charges are deducted from this prepaid balance. When the balance
drops below your selected floor limit, your card will be charged
to replenish your calling time balance, the recharge amount is determined
by you, based on your calling needs.
default floor limit and recharge amounts are set by you. If the
defaults recharge amounts do not work for you, simply let us know
and we will be happy to analyze your usage patterns and set up the
best parameters for you.
Is there a one-year contract or penalty for canceling?
No. You are simply on a month to month basis. You can cancel anytime,
any month you want and not be penalized.
What happens after I press the 'submit' button to enter my credit
Within seconds we will send you to a confirmation page where we
issue you your own Toll Free Genie Number and your password. This
page will also provide you some instructions on how to start using
your GenieVOX and we will send you more details via email. You will
be sent a welcome letter with all of your information, including
additional instructions on how to use your GenieVOX. Initially you
get a bonus of 25 free minutes and are only charged $1.00 for the
30 day trial. It's as simple as 1, 2, 3...
What are the benefits to International customers?
We provide International customers with the ability to have a presence
in the U.S. and Canada with their own Toll Free and phone numbers.
This allows U.S. customers the ability to leave phone messages are
delivered as an email attachment internationally without having
to pay international rates. These phone messages can be received
online, saving tons of money as well!
What are the benefits of a Toll Free?
The Toll Free number is great for people calling you because it
is Toll Free for them, and you incur a discounted per-minute charge
of four cents a minute with the. With GenieVOX you get a Toll Free
number good anywhere in the USA and Canada!
How can you offer so many services for such a low price?
We are able to offer these incredible cost effective and easy to
use tools of the GenieVOX Universal Office due to our investments
in our unique technology platform, along with our expertise and
knowledge of communications and financial services. Over the last
ten years, it has been our mission to bring together Telecommunications,
Electronic Banking and the Internet, providing our customers with
the best tools to succeed in this fast paced world!